The Atkinson in Southport has retained its “Very Good” rating after achieving an overall score of 89% in a mystery shopper inspection by VisitEngland.
The national tourism agency assesses attractions across the country each year, examining the quality of facilities and the overall visitor experience.
Inspectors rated every area of their visit to The Atkinson as either “Very Good” or “Excellent”.
The cultural venue’s customer service received particularly strong praise, earning a score of 96%.
Staff were described in the report as “welcoming, friendly and knowledgeable”, with inspectors recognising the important role they play in creating a positive experience for visitors.
The assessment also praised the clear information available ahead of a visit, the variety of exhibitions and performances on offer, and the standards of cleanliness and presentation throughout the building.
The Atkinson’s catering and retail facilities were also recognised for their quality.
Cllr Liz Dowd, who is Sefton’s Cabinet member with responsibility for Arts, Culture and Libraries said:
“These results build on last year’s very positive inspection and confirm The Atkinson’s continued success as a key cultural attraction in Sefton.
“I want to thank and congratulate the team who scored so highly on the customer service they provided.”
Around 420,000 people visit The Atkinson each year, making it one of the Liverpool City Region’s most significant cultural destinations.
Last year, the venue delivered 36 free family activities, attracting 2,327 participants.
More than 1,100 local pupils also visited to take part in educational workshops, while its programme of heritage and arts talks, tours and workshops attracted more than 3,900 participants.
Cllr Dowd added:
“While the overall score remains the same, with strong ratings across the board, the report included helpful suggestions of ways we can make.
“The team will be taking these on board to ensure The Atkinson continues to play a key role plays in our cultural life with a rich and varied programme of events and activities for both residents and visitors.”
For more information about The Atkinson and its programme of events, visit the website.
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