Liverpool Food Network has partnered with hospitality loyalty experts Embargo to bring you a webinar focused on customer loyalty, and community marketing.
Over the coming months, customer loyalty could be tested as customers pull back on spending across all areas, therefore active customer management will be key.
Join Louise and Embargo co-founder Frederick and his Team at 1pm on October 24th to discover:
• Why now is the time to develop even better insight into the people who choose to spend their time and money with you.
• How your business can reward loyal customers and drive repeat business across walk-ins, delivery and pickup.
• How you can use that knowledge to reward and retain your loyal customers, and drive sales amongst your superfans.
• How can you offer delivery on 10% commission linked to your CRM and loyalty card?
We all like to think we have loyal customers in our business, and we all know this customer base is the lifeblood of our venues. Data shows they spend 33% more and cost us up to 5x less than new customers. With the dropping footfall due to rising costs, customer retention is the one thing we need to focus on.
But how many regulars do we rely on in our business? How many have stopped coming or are visiting us less often? How many can we contact to stay in touch, upsell and invite back? And can we reward them in a smart way to drive more business?
Embargo work with over 1,000+ businesses across the UK including Bold Street Coffee, Crussh, Origin Coffee Roasters, Tsujiri, The Gentlemen Baristas, Wing Shack Co and Honi Poke to create easy, efficient and eco-friendly loyalty programmes, low commission delivery & pickup systems and CRM.
Liverpool Food Network help food and hospitality businesses by giving them access to a network of peers, professional advisors, suppliers and consultants, providing them with the resources and reassurance they need to grow sustainably.
This webinar is FREE for Liverpool Food Network members and guests, REGISTER HERE
READ MORE: Liverpool Food Network partner with The Restaurant and Takeaway Expo
